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Qualified technicians, many certified as network engineers, travel to customers’ offices to troubleshoot hardware issues or to update or replace equipment.
Hardware Service Contract
A Medfx Corp Equipment Service Agreement benefits a practice by:
Providing by telephone or on-site, a professional, trained staff of equipment service technicians who are conversant in all aspects of your operating system and are up-to-date with new technologies.
- Entitling your practice to an annual on-site equipment evaluation
- Troubleshooting for your long-term protection
- Providing replacement equipment for defective equipment
- Ensuring that your system is configured for optimal operation
- Affording prompt, priority service over non-contracted customers
For customers who decline a service agreement and are in the Medfx Corp serviceable area, service and support can be provided at an hourly rate. The minimum charge for this service is $450 plus parts.
Network Services Contract
Read our Network Services Whitepaper by clicking here.
A Network Services Contract helps maintain a computer’s security with proactive systems checks conducted monthly, quarterly, or annually based on the size and complexity of your network. Unused hours will never expire with our rollover
plan.
Provided/Covered Services include:
- Spyware scan
- Anti-virus check
- Operating systems updates and service pack check
- Software updates
- Test backup/restore — mock disaster recovery
- Check security logs for hacker attempts
- Defragment hard drives as needed
- Check temporary internet files and cookies
- Device cleaning
- Bandwidth testing
- Review event viewer logs
- Test UPS battery backup in a controlled environment
Additional Services include:
- Move equipment
- Setup wireless devices
- Site evaluations
- Internet setup services
- Security checks
- New computer installs
- System tune-ups
- PC setup and configuration
To learn more about a Medfx Corp s service agreements for system protection, call the Medfx Corp Sales Department at (800) 421-9497.
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