MEDfx Support Venue
MEDfx Corporation provides a team of professional, experienced Support personnel to help you get the most out of your MEDfx Software Applications. Currently, support is available as follows:
MEDfx Practice Management and EMR
- Email: Any user may submit support questions via email through our online support form. Target response time is 1 business day. Note: Do not send Category 1 issues via email.
- Phone: Designated Support Contacts may use toll-free telephone support at (800) 466-1438 during standard Support hours (below).
- Emergency: After-hours on-call support for emergencies is also available via the toll-free number above. After-hours support incidents, except for Category 1 issues (defined below) are billed per incident prevailing or contracted rates.
Hours of Operation
MEDfx Support (phone / email) standard hours are 8:00am - 4:30pm EST on normal business days. Support is closed for company holidays,listed below.
2010 Holidays
| Fri Jan 1 | New Years Day |
| Mon Jan 18 | Martin Luther King, Jr. Day |
| Mon Feb 15 | Presidents Day |
| Mon May 31 | Memorial Day |
| Mon Jul 5 | Independence Day (observed) |
| Mon Sep 6 | Labor Day |
| Mon Oct 11 | Columbus Day |
| Thu Nov 11 | Veteran's Day |
| Thu Nov 25 | Thanksgiving Day |
| Fri Nov 26 | Day after Thanksgiving |
| Fri Dec 24 | Christmas Eve |
| Sun Dec 26 | Day after Christmas (Observed) |
Supported Issues
Most issues can be handled directly by our Support team. Examples of these call types include:
- Troubleshooting data or functional problems that result from how the system is being used
- Assisting local network technicians in evaluating connectivity and performance
- Help with electronic services such as claims submission, reports, etc.
- Reporting of a system issue (code error or system not available)
- Customer service items (we'll direct you appropriately for billing/contract questions, ordering new services, etc.)
Non-Supported Issues
MEDfx Support is available to assist by providing information to help resolve software or business issues relating to use of MEDfx Products and Services. Requests for personal training, custom technical work, or other similar items are referred to applicable development teams for a needs assessment and a price quote. Application training is available for a fee through the MEDfx Training Department. Electronic claims are supported with regards to connectivity to our clearinghouse partners. Payor-related issues should be resolved between the payor and submitting office. For questions regarding issues not directly related to MEDfx software (such as general PC or network troubleshooting), computer viruses, spyware, operating system configuration, please contact your office's computer technicians.
* Change request will be added to our Product Management list for consideration and prioritization.
If you have any questions regarding MEDfx Customer Support, please call
(800) 466-1438 during regular business hours. »Contact Support
